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tracking","QrCodeLabel":"Download Shop","ButtonLabel":"Download Shop","PageDescription":{"Index":"Track all your orders and deliveries in one place with Shop, a free app for iOS and Android.","BoostedShops":"View limited-offers that multiply your Shop Cash balance.","ShopCashOffers":"View limited-offers that multiply your Shop Cash balance."},"Title":{"Index":"Track all your orders<br />in one spot","Sms":"Track your Shop Pay order with the app","ShopChannelSearch":"Download your personal shopping assistant","AbandonedCart":"Your bag is waiting in the Shop app","BoostedShops":"View your exclusive offers.","ShopCashOffers":"View your exclusive offers.","OrderReview":"Review your order in the Shop app"},"Description":{"Index":"Get real-time tracking updates for all your orders on the Shop app.","Sms":"Automatically track your deliveries in one place & manage your Pay cards & addresses","ShopChannelSearch":"Discover new brands and stay connected to the ones you already love from secure, one-tap checkout to delivery—and every automagical update along the way.","AbandonedCart":"To complete checkout, download the app and go to your bag.","BoostedShops":"Open the Shop app to view your new exclusive offers.","ShopCashOffers":"Open the Shop app to view your new exclusive offers.","OrderReview":"To write a review, download the Shop app and find your recent order in the orders tab."},"Control":{"Title":"Tracking and<br />shopping<Dash /><br />all in one","Description":"Track your orders and discover the world’s greatest brands—all in one place."},"Rating":{"RatingNumber":"4.8","RatingQuantity":"(9M ratings)"},"Carousel":{"Slide1":{"Title":"Shop stores you love","Description":"Discover new brands, from big names to local faves"},"Slide2":{"Title":"Score sweet deals","Description":"Get deals on stuff\nyou already want"},"Slide3":{"Title":"Track every\norder","Description":"Watch all your orders\ncome in on the app"}}},"Interstitial":{"Subtitle":"Discover {{shop}} in the Shop app","CTA":"Shop now","ViewWebsite":"Go to web store"},"Share":{"TitleFallback":"Package","PageDescription":"Track with Shop","TrackingNumber":"Tracking number","LastUpdated":"Last updated: {{day}}, {{time}}","SeeAllUpdates":"See all updates ({{updates}})","ShowLess":"Show less","Contact":"Contact","ShopAppUpsell":{"Title":"The best way to track all of your online orders.","Subtitle":"Track your order with the Shop app every step on the way."}},"Tracker":{"Delivered":{"PageTitle":"Your package has been delivered","Title":"Track future orders with Shop","Description":"Automatically track your future orders in one place, with real-time updates","CTA":"Download Shop app"},"Statuses":{"Delivered":"Delivered"}},"Tracking":{"PageTitle":"Track your package","CopyTrackingNumber":"Copy tracking number","TrackingNumberCopied":"Tracking number copied to clipboard","LaunchTrackingWebsite":"Go to tracking website","LaunchCarrierWebsite":"Go to carrier website","ExpandEvents":"See {{nrOfEvents}} previous updates","TrackingNumberLabel":"Tracking number","CarrierLabel":"Delivered by","ViewTracking":"View tracking on {{carrier}} site","Status":{"open":"Open","processing":"Processing","onTheWay":"On its way","outForDelivery":"Out for delivery","delivered":"Delivered","shipped":"Shipped","readyForPickup":"Ready for pickup","pickedUp":"Picked up","issue":"Issue","cancelled":"Cancelled"}},"DeleteAccount":{"Title":"Delete account","Description":"Delete your account and account data. This action cannot be undone.","SignedOut":{"Heading":"Sign in to delete your account","SignIn":"Sign in"}},"EmailPreferences":{"PACKAGE_SHIPPED":{"Title":"Tracking reminders","Description":"Receive reminder emails about tracking your active orders and deliveries in the Shop app."},"MARKETING":{"Title":"Offers and updates","Description":"Be first to know what's new on Shop."},"PageTitle":"Email preferences","Title":"Manage email preferences","Subtitle":"Email settings","SavePreferences":"Save preferences","UnsubscribeAllShop":"Unsubscribe from all Shop emails","UnsubscribeFromShopify":{"Description":"Shop is powered by Shopify. If you don't want to receive any emails from Shopify, ","ActionLink":"unsubscribe."},"Success":"Preferences updated.","Error":"Something went wrong. Please try again."},"Unsubscribe":{"PageTitle":"Unsubscribe","Title":"You're unsubscribed","Description":"You’ll no longer receive emails of this type.","ManageEmailPreferences":"Manage email preferences","ErrorTitle":"Oops! Something went wrong...","ErrorCTA":"Try again"},"HelpCenterContact":{"Title":"Contact","Description":"If you can't find what you're looking for, complete this contact form and a support specialist will reach out.","Name":{"Label":"Full name","Placeholder":"Your name"},"Email":{"Label":"Email address","Placeholder":"Your email"},"PhoneNumber":{"Label":"Phone number","Placeholder":"Your phone number (optional)"},"Message":{"Label":"Message","Placeholder":"How can we help you?"},"RecaptchaError":"Please verify you are not a robot","Topics":{"Label":"Topic","Topics":{"0":"Delivery tracking and order questions","1":"Shop Pay","2":"Shop Cash","3":"Shop Promise","4":"Shop Pay Installments","5":"Technical support","6":"Using the Shop app","7":"Your account","8":"Other"},"Submit":"Get in touch"},"ThankYouMessage":{"Title":"Thank you!","Message":"You'll receive an email confirming this submission along with a ticket number. Our team will be in touch within two business days. You can also visit our <HelpCenterLink /> for answers to commonly asked questions.","HelpCenter":"Help Center"}},"Licenses":{"PageTitle":"Open Source Licenses","MetaDescription":"Open source licenses for software used in the Shop mobile app.","Heading":"Open Source Licenses","LinkIOS":"Shop (iOS)","LinkAndroid":"Shop (Android)"},"Minis":{"RemoteTitle":"Continue to the Shop app to develop a Shop Mini","Title":"Try {{miniName}}","TitleWithShop":"View {{miniName}} from {{shopName}}","BuiltBy":"Built by {{partnerName}}","OpenInShopButtonLabel":"Open in Shop","BeRightBack":{"Title":"We'll be right back","Description":"We're updating the Minis platform to give you a best-in-class SDK for mobile. Questions about what we're planning? Want to get involved? Reach out to <emailLink />.","LogoAlt":"Shop Minis logo"}},"NewTermsAndPrivacyPolicy":{"PageTitle":"Updates to our Terms of Service and Privacy Policy","MetaDescription":"We're updating our Terms of Service and Privacy Policy","MainHeading":"Updates to our Terms of Service and Privacy Policy","ContentMarkdown":"We're updating our [Terms of Service](/terms-of-service) and [Privacy Policy](https://www.shopify.com/legal/privacy/app-users) (“Terms”), which applies to services like Shop and Shop Pay. We periodically update our Terms as our services evolve, and to address new laws and regulations. We've also made them easier to read.\n\nThe changes take effect on **November 6, 2023**. Here are some highlights:\n\n#### Terms of Service\n\n- Broadened the description of the services and features we offer to you and how these services work\n- Addressed new compliance requirements around Shopify’s role as a platform\n\n#### Privacy Policy\n\n- Explained how we use your data for advertising, and provided information about your consumer rights\n- Integrated the [Privacy for Customers](https://www.shopify.com/legal/privacy/customers) policy, improving transparency about how we process personal information when you interact with a merchant\n- Updated language to better reflect how our products work, such as Shop\n- Re-structured parts to add detail about the information Shopify collects and why, how we use it, and how we may share it\n\nWe encourage you to review the updated documents in full. By continuing to use our services after the effective date, you accept these new Terms.\n\nThe Shop Team\n"},"ShopPromisePolicies":{"PageTitle":"Shop Promise Policies","MetaDescription":"Buy with confidence when you see the Shop Promise badge knowing you're purchasing products that are delivered fast and reliably. You’re responsible for reviewing and using this information appropriately. Policies may occasionally change, so remember to come back to this page for any updates made.","MainHeading":"Shop Promise Policies","Intro":"Buy with confidence when you see the Shop Promise badge knowing you're purchasing products that are delivered fast and reliably. You’re responsible for reviewing and using this information appropriately. Policies may occasionally change, so remember to come back to this page for any updates made.\n","IntroLinks":"Learn more about [Shop Promise](https://shop.app/shop-promise) and [the claims process](https://help.shop.app/shop/delivery-tracking/shop-promise).","IntroList":"Shop Promise provides expected delivery dates for eligible merchants:\n","IntroListItems":"> - The sale of goods is solely between you and the merchant.\n> - Shopify is not and will not be responsible for any aspect of the products purchased.\n> - Shopify is not responsible for any actions taken by merchants.\n","Term1Heading":"Limited guarantee\n","Term1DescriptionHtml":"A limited guarantee is provided on eligible orders with the Shop Promise badge at no cost to the merchant or customer. If the first delivery attempt was later than the Shop Promise provided date, you may be eligible to receive $5.00 USD in Shop Cash to spend in the Shop app. It does not guarantee that the delivery will arrive by a certain date. Shop Cash has no monetary value. <br /><br /> To be eligible for the limited guarantee, the following limitations apply:\n","Term1Markdown":"> - Your order was purchased using [Shop Pay](https://help.shop.app/shop/shop-pay/overview). However, if it’s your first valid claim, then Shopify will cover it regardless of your payment method.\n> - Shopify must be able to verify that you purchased the qualifying order and it was delivered to a physical location within the United States. Purchases for digital goods do not qualify.\n> - Your claim was made within 30 days of the first attempted delivery.  Learn more about [the claims process](https://help.shop.app/shop/delivery-tracking/shop-promise).\n> - You can only submit one valid claim per Shop Promise order. For example, if you’ve ordered two items that ship separately and they both qualify for the limited guarantee, then you can only make one claim. You're not eligible for two different claims.\n> - You used the email address associated with your Shop account to submit your claim request. If you don’t have a Shop account, then you’ll need to [create one](https://help.shop.app/shop/account-setup/create-shop-account).\n> - Your reward is in the form of Shop Cash, which has its own [terms](https://help.shop.app/shop/shop-cash). Shop Cash expires in 180 days and can only be used in the Shop app.\n> - The store’s terms and policies always apply to your purchase. Shop provides the Shop Promise guarantee as an additional service directly to shoppers in addition to what the store provides. The guarantee only covers a late first delivery attempt. If a package never arrived, or is damaged, faulty, or the wrong variant (size, color, etc.), then you should contact the store directly.\n","Term2Heading":"Denied Claims\n","Term2DescriptionHtml":"There are a number of reasons why a claim may be denied, including but not limited to, the following:\n","Term2Markdown":"> - A tracking number wasn’t provided for your order.\n> - The claim was made more than 30 days after the first attempted delivery.\n> - The order hasn’t been delivered yet.\n> - The order was delivered to a location outside the United States.\n> - The order wasn’t delivered to a physical address. Digital products don’t qualify.\n> - The order already has a successful claim.\n> - The order URL being submitted with a claim was incorrect.\n> - The order has not been paid for using Shop Pay and you’ve previously made a successful claim.\n> - There wasn't enough information to validate your claim.\n> - Situations where Shopify determines or believes that the claim was made in error or by mistake, is fraudulent or otherwise doesn’t comply with the law, or determines the claim is in violation of the terms and conditions applicable to Shop Promise.\n> - Situations where there is a delay in delivery caused by such events as fires, telecommunications failures, utility failures, power failures, equipment failures, labor strife, riots, war, terrorist attack, non-performance of our vendors or suppliers, acts of God, or other causes over which Shopify has no reasonable control.\n"},"ContentPolicies":{"PageTitle":"Content on Shop","MetaDescription":"The Shop app helps you track, pay, and shop better. These prohibited behaviors and content apply to all formats of content, including but not limited to product reviews, photos, videos, and chat messages across the Shop app.","MainHeading":"Content on Shop","PolicyIntro":"The Shop app helps you track, pay, and shop better. A part of this experience is interacting with Shop Stores. When you reach out to a Shop Store, remember that there is a person receiving the message. This means that you should always be respectful and helpful in your communications.\n\nYou probably already know this, but you should refrain from disrespectful, inappropriate or hurtful words or actions. We’ve created some guidelines that you must follow. These prohibited behaviors and content apply to all formats of content, including but not limited to product reviews, photos, videos, and chat messages across the Shop app.\n\nIf you come across something that seems to go against these guidelines, report it in the Shop app or [contact Shop Support](https://shop.app/help/shop-app-help-contact). For more details, refer to our [Terms of Service](https://shop.app/terms-of-service).\n\nYou’re responsible for reviewing and using this information appropriately. Policies may occasionally change, so remember to come back to this page for any updates made.\n","Term1Heading":"Prohibited behaviors and content\n","Term1Markdown":"> - **Child exploitation**: Don’t exploit or abuse children, including but not limited to depictions of child abuse or sexual abuse, or that present children in a sexual manner.\n> - **Harassment, bullying, defamation and threats**: Don’t harass, bully, defame or threaten a specific individual or group. This includes excessive profanity and content that is clearly and deliberately provocative.\n> - **Hateful content**: Don’t encourage violence or hate against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, veteran status or other forms of discriminatory intolerance. This includes promoting or supporting organizations, platforms or people that: (i) promote or condone such hate; or (ii) threaten or condone violence to further a cause. This also includes any graphic violence against people, groups, or animal cruelty intended to be shocking or sensational or any content that glorifies violence.\n> - **Illegal activities**: Content should not promote illegal activities.\n> - **Regulated Goods**: Content should not promote age-restricted or regulated goods including but not limited to alcohol, tobacco, drugs, or weapons.\n> - **Intellectual property**: Don’t infringe on the copyright or trademarks of others.\n> - **Misrepresentation**: Be yourself. Don’t impersonate someone else, another Shop Store, or any other entity. This also means content is not artificially created via bots or similar techniques. Content shouldn’t be fake, misleading, or contain deliberately inaccurate information.\n> - **Personal information**: Don’t disclose personal or private information, or ask others to do so. This includes email addresses, phone numbers, and credit card details.\n> - **Self-harm**: Content shouldn't promote self-harm.\n> - **Animal Harm or Abuse**: Content depicting animal harm or abuse are prohibited.\n> - **Sexually explicit content**: Don’t depict pornographic acts or fetishes intended to be sexually gratifying. This includes any content that is sexually suggestive or intended to arouse.\n> - **Spam**: Don’t send unsolicited commercial messaging or repetitive messaging for advertising or solicitation purposes.\n> - **Terrorist organizations**: Don’t show support of, or funding of, or membership in, a terrorist organization.\n> - **Fraud or Scams**: Any content promoting fraudulent activities or scams is prohibited.\n> - **Mentioning Other Brands**: Focus on your product and your customers, don’t mention other brands or businesses in your content.\n> - **Privacy and Consent**: Respect the privacy of individuals and follow all applicable privacy laws.\n> - **Reporting abuse**: Don’t abuse our reporting systems, or otherwise exploit tools meant to protect customers or Shop Stores.\nFor more details, see our [Terms of Service](https://shop.app/terms-of-service). If you see a report that violates these guidelines, please report it directly in the Shop app.\n","Term2Heading":"Messaging in Shop\n","Term2Markdown":"Shop is a platform that connects you with Shop Stores. When you message a store in the Shop app, you're communicating with the Shop Store. The Shop Store is responsible for its dialogue and behaviors, just as you’re responsible for your behaviors, anything you disclose while you use the message feature, and any actions you take based on the information in the chat. For more details, refer to Shop’s [Terms of Service](https://shop.app/terms-of-service).\n","Term3Heading":"Non-compliance\n","Term3Markdown":"We may remove content that violates these policies. In severe cases or where there are repeated violations, we may take action on your account or prohibit further contact within the Shop Store.\n"},"ProductReviewPolicies":{"PageTitle":"Product Review Policies","MetaDescription":"Shop is an iOS and Android online shopping assistant app designed to help you track, pay, and shop better.","MainHeading":"Product Review Policies","Term1Heading":"Our policies\n","Term1Markdown":"Everyone loves reviews - they're an essential part of the decision-making process when shopping. We encourage you to share your reviews, whether favorable or unfavorable, to express your individual experience and share helpful information for other shoppers. Shop takes certain steps to help ensure that reviews on Shop remain a reliable and trustworthy source of customer feedback.\nAll Reviews and any replies created by a Shop Store, must comply with the policies below:\n  > - Abide by our [prohibited behavior and content policies](https://shop.app/content-policies).\n  > - Be directly related to the product purchased or the Shop Store you are purchasing from.\n  > - Not contain ads, links, or promotional content.\n  > - Not be submitted by someone with a conflict of interest, including someone affiliated with the business (including friends and family of the business), or a competing business.\n  > - Not be submitted in exchange for money, discounts, free products or refunds.\n  > - Be unique. Only review a product once per purchase.\n  > - Be authentic. This means they're not artificially created via bots or similar techniques. For more details, see our [Terms of Service](https://shop.app/terms-of-service). If you see a report that violates these guidelines, please report it directly in the Shop app.\n  > - Not contain false, misleading or inaccurate information.\n\nShop also reserves the right to take appropriate action to moderate and remove reviews for reasons not listed above.\n","Term2Heading":"Reviews Displayed in Shop\n","Term2Markdown":"Shop takes certain proactive and reactive measures to promote reliable and trustworthy reviews on Shop that comply with our policies.\n\nShop moderates reviews submitted through the Shop app and any reviews collected via a partner app before displaying them in Shop.  Shop may reject or remove a review or take other appropriate action if a review violates these or other Shop policies, the [Shop Terms of Service](https://shop.app/terms-of-service), or otherwise violates the law. Shop will never alter or modify a review to change its meaning. Shop Stores may respond to your review, and those replies follow these same standards and moderation processes.\n","Term3Heading":"Online Stores\n","Term3Markdown":"The Shop app does not moderate or control the reviews collected & displayed outside of Shop. These reviews are subject to each Shop Stores's own terms and policies and may or may not be consistent with the reviews that appear on the Shop app. If you have any questions or concerns about reviews submitted or displayed outside of Shop, please contact the Online Store directly.\n","Term4Heading":"Verified By Shop\n","Term4Markdown":"Any review collected in the Shop app and displayed on an online store will include a Verified by Shop badge. This indicates the review was collected by Shop and has gone through our moderation process.\n","Term5Heading":"Where Your Reviews left in Shop app may appear\n","Term5Markdown":"Reviews collected & displayed in the Shop app are displayed with the first name registered in your Shop app account.\nThe review collected in Shop is also shared with the merchant the order was placed with. A merchant may choose to display the review on their online store or other platforms where they sell their products, and use the reviews in accordance with their terms and policies.\nIf a user deletes their review in Shop app, the review and display name will be removed. We will also share this deletion with merchants.  You may contact the merchant with any questions on how they handle reviews.\n"},"ShopPay":{"PageTitle":"Buy with Shop: secure checkouts with BNPL options","MetaDescription":"Use the purple button at checkout for fast secure payments online, on social, and on the Shop app. Pay now or use flexible buy now, pay later options.","Hero":{"Heading":{"TheButton":"The button","MadeFor":"made for","Shopping":"shopping"},"Subtitle":"Shop Pay is the fast and flexible way to Shop."},"BuyNowPayLater":{"Label":"buy now, pay later","Title":"Pay your way","Description":"Check your <PurchasingPower /> to find out estimated payment amounts before checkout. Choose interest-free payments, or pay with interest over 3 to 24 months.**","PurchasingPower":"purchasing power"},"Benefits":{"OneTapCheckouts":{"Label":"One-tap checkouts","Title":"Speed safely through every purchase","Description":"Lock in your personal info and unlock carefree, one-tap checkouts everywhere you push purple.","DataProtectionLink":"Learn how we protect your data →","AccountManagementLink":"Manage your account →"}},"DownloadShop":{"Title":"Download Shop","Description":"Make payments, earn Shop Cash, and check out at millions of stores with Shop Pay.","CtaButton":"Download Shop →","TermsMarkdown":"**[Terms apply](https://shop.app/shop-cash-terms). For more information, visit our [Help Center](https://help.shop.app/shop/shop-cash).*\n\n**Rates from 0-36% APR.  For example, a shopper's $800 purchase might cost $72.21/mo over 12 months at 15% APR. Payment options through Shop Pay Installments are subject to eligibility and are provided by Affirm's lending partners: [affirm.com/lenders](https://affirm.com/lenders). Options depend on your purchase amount, and a down payment may be required. More options may be available upon approval. State notices to consumers: [affirm.com/licenses](https://www.affirm.com/licenses)"}},"ShopPromise":{"PageTitle":"Shop Promise","MetaDescription":"Get fast, reliable deliveries everywhere you find the Shop Promise badge at checkout.","ShareDescription":"Look for the Shop Promise badge at checkout for fast, reliable deliveries.","Hero":{"Heading":"A delivery<br />badge you can<br />count on","HeadingMobile":"A delivery<br />badge you<br />can count<br />on","Subhead":"Look for the Shop Promise badge<br />and buy with confidence."},"Pillars":{"DeliveryDates":{"Label":"From online store to your front door","Title":"Reliable delivery dates","Description":"The Shop Promise badge means the product you’re buying is verified for reliable delivery in 5 calendar days or less.<br /><br />Plus, every Shop Promise order can be tracked in real time in the Shop app.","ImageAltText":"Product image featuring woman in hat and sunglasses. Below image is \"Buy now\" button as well as the expected delivery date and Shop Promise badge"},"NoFees":{"Label":"Shop Promise is free for all","Title":"No subscriptions or membership fees","Description":"Reliable and fast deliveries shouldn’t come with subscription fees.","ImageAltText":"Phone screen showcasing successful delivery with package arrival date and Shop Promise icon"},"Guarantee":{"Label":"Delivered as promised*","Title":"Backed by<br />a guarantee","Description":"Orders with the Shop Promise badge made using Shop Pay are backed by a guarantee, meaning you could receive Shop Cash if your order arrives late.","ImageAltText":"Shop Pay button and Shop Promise badge with delivery date.","TermsApply":"*Terms apply."}},"Faq":{"Heading":"Frequently asked questions","QuestionsList":{"Item1":{"Question":"What is Shop Promise?\n","Answer":"The Shop Promise badge signifies a product has been verified by Shopify for reliable delivery. Purchases where the Shop Promise badge appears include an estimated delivery date for when you can expect to receive your order. Purchases with the Shop Promise badge that arrive after the estimated delivery date may be eligible under our [guarantee](https://help.shop.app/shop/delivery-tracking/shop-promise). The store’s terms and policies always apply to your purchase. Shop provides a guarantee as an additional service directly to shoppers.\n"},"Item2":{"Question":"Which orders are eligible for the guarantee?\n","Answer":"The guarantee is only available for orders with the Shop Promise badge that are purchased using Shop Pay. However, if it’s your first valid claim under the guarantee, we’ll cover it regardless of your payment method. Learn more about our [policies and claim eligibility](https://shop.app/shop-promise-policies).\n"},"Item3":{"Question":"What does the guarantee cover?\n","Answer":"The guarantee applies to eligible orders with the Shop Promise badge. For eligible orders, you could receive $5.00 in Shop Cash if the first attempt to deliver your order is later than the Shop Promise expected delivery date. Shop Cash use and expiration [terms](https://help.shop.app/shop/shop-cash) apply.\n"},"Item4":{"Question":"How do I check that my order was a Shop Promise order?\n","Answer":"The Shop Promise badge can be found on:\n\n- Eligible product pages\n- Checkout page on eligible orders\n- Order confirmation page on a store\n- In the Shop app on the Orders tab and the order page\n"},"Item5":{"Question":"How do I make a claim?\n","Answer":"Instructions on how to submit a claim can be found on [the Help Center](https://help.shop.app/shop/delivery-tracking/shop-promise). To register for the Shop app, you must agree to the [Shop Terms of Service](https://shop.app/terms-of-service) and acknowledge its [Privacy Policy](https://www.shopify.com/legal/privacy/app-users). Claims must be submitted within 30 days of the estimated delivery date.\n"},"Item6":{"Question":"What is Shop Cash?\n","Answer":"Shop Cash is a reward available to some Shop app customers with billing addresses in the United States (US). Shop Cash can only be used within the Shop app by US customers for purchases from US based merchants that accept USD. Shop Cash will expire 180 days after it is earned. Rewards are non-transferable and have no cash value. Learn more about [Shop Cash](https://help.shop.app/shop/shop-cash).\n"},"Item7":{"Question":"Can I submit a claim on the guarantee before a package is delivered?\n","Answer":"No, the guarantee only covers a late first delivery attempt. The guarantee does not cover packages that are lost, damaged, faulty, didn’t arrive, or incorrect. Incorrect could mean size, color, or other.\n"},"Item8":{"Question":"Are there any circumstances where a claim will be denied?\n","Answer":"Yes, claims can be denied for several reasons. Learn more about our [policies and claim eligibility](https://shop.app/shop-promise-policies).\n"},"Item9":{"Question":"What is Shop Pay?\n","Answer":"Shop Pay is a wallet that helps you check out faster by automatically filling in your saved email, payment, and shipping details. To qualify for the guarantee, your Shop Promise verified order must be made using [Shop Pay](https://help.shop.app/shop/shop-pay). Learn how to [set up Shop Pay](https://help.shop.app/shop/shop-pay-settings/setup).\n"}}}},"LegalAndPolicies":{"PageTitle":"Legal & Policies","MetaDescription":"When you use the Shop app or Shop Pay, your use is governed by Shop’s legal terms and policies. By following these policies, you help Shop maintain a positive experience for everyone.","MainHeading":"Legal & Policies","Intro":"When you use the Shop app or Shop Pay, your use is governed by Shop’s legal terms and policies. By following these policies, you help Shop maintain a positive experience for everyone.\n","Link1Title":"Shop Terms of Service","Link1TitleUrl":"https://shop.app/terms-of-service","Link1Description":"*The terms you agree to when you use the Shop app or Shop Pay*\n","Link2Title":"Privacy Policy","Link2TitleUrl":"https://www.shopify.com/legal/privacy/app-users","Link2Description":"*How we collect and process personal information*\n","Link3Title":"Shop Rewards Terms and Conditions","Link3TitleUrl":"https://shop.app/shop-cash-terms","Link3Description":"*The terms you agree to when you participate in the Shop Cash rewards program*\n","Link4Title":"Prohibited behaviors and content","Link4TitleUrl":"https://shop.app/content-policies","Link4Description":"*Our standards and rules for content on Shop app*\n","Link5Title":"Product Review Policies","Link5TitleUrl":"https://shop.app/product-review-policies","Link5Description":"*Our standards and rules for leaving a review after you've made a purchase*\n","Link6Title":"Shop Promise Policies","Link6TitleUrl":"https://shop.app/shop-promise-policies","Link6Description":"*Our policies for Shop Promise Guarantee*\n"},"Feed":{"CategoryChildrenCard":{"Discover":"Discover","DiscoverAccessibility":"Discover {{title}}"},"CategoryProductGridCard":{"ShopAll":"Shop all","ShopAllAccessibility":"Shop all {{title}}"},"ViewMore":"View more","FallbackMetaCopy":"Discover the latest products from the best brands","BannerCarousel":{"Label":"Featured shops","PaginationLabel":"Choose a featured shop"},"CategorySwitcher":{"TabListLabel":"Trending product categories","Loading":"Loading {{category}} products","LoadError":"{{category}} products couldn't load.","Retry":"Try again"},"FeedCard":{"DeliveryCard":{"Complete":"Complete","OutForDelivery":"Out for delivery","ReturnedToSender":"Returned to sender","AttemptedDelivery":"Attempted delivery","InTransit":"In transit","PreparingForShipment":"Preparing for shipment","Processing":"Processing","TrackerFor":"Tracker for {{name}}","ViewTracker":"Track Package","Delivered":"Delivered {{date}}","PickedUp":"Picked up {{date}}","PackagePickedUp":"Package picked up","ReturnToSender":"Returned to sender","ReadyForPickup":"Ready for pickup","Arrives":"Arrives {{date}}","ArrivesToday":"Arrives today","ArrivesTomorrow":"Arrives tomorrow","OnTheWay":"On the way","Preparing":"Preparing shipment","PurchasedInStore":"Purchased in store","WaitingForDetails":"Waiting for details","Cancelled":"Cancelled","Expired":"Tracking expired","Failure":"Delivery failure","DeliveryNotCompleted":"Delivery not completed","InvalidTrackingNumber":"Invalid tracking number","Unknown":"Status unknown","CarrierNotSupported":"Carrier not supported","DeliveryBadge":"{{index}} of {{total}}"},"PostViewer":{"A11yTitle":"Post","CloseA11yLabel":"Close post viewer","Counter":"{{index}} of {{total}}","MuteA11yLabel":"Mute","UnmuteA11yLabel":"Unmute"},"OrderCard":{"LineItemProductCount_one":"{{count}} Product","LineItemProductCount_other":"{{count}} Products","OrderFrom":"Order from {{shopName}}, {{date}}","ViewOrder":"View order","AdditionalDeliveryCount_one":"+{{count}} more","AdditionalDeliveryCount_other":"+{{count}} more","DeliveryProgressBar":{"Label":{"Packed":"Packed","LabelCreated":"Label created","InTransit":"In transit","OutForDelivery":"Out for delivery","Delivered":"Delivered","OrderPlaced":"Order placed","ReadyForPickup":"Ready for pickup","PickedUp":"Picked up","ReadyAtPickupPoint":"Ready at pickup point","Preparing":"Preparing","PurchasedInStore":"Purchased in store"},"IconAltText":{"Package":"Package","DeliveryLabel":"Shipping label","DeliveryTruck":"Delivery truck","PickupBag":"Pickup bag","ReadyForPickup":"Ready for pickup","ReadyAtPickupPoint":"Ready at pickup point","Delivered":"Delivered","PickedUp":"Picked up","PurchasedInStore":"Purchased in store"}}},"OverlayItems":{"Remove":"Remove"},"CartCard":{"Subtotal":"Subtotal:","ContinueToCheckout":"Continue to checkout"},"CartSetCard":{"GoToCart":"Go to cart","MoreShops_one":"{{shopNames}} & {{count}} more","MoreShops_other":"{{shopNames}} & {{count}} more"},"PressCard":{"Quote":"“{{quote}}”","Label":"Press"},"QuickLinksCard":{"LinkFallback":"Quick link"}},"HeaderOverflowAction":{"ToggleMenuAriaLabel":"More actions","VisitStore":"Visit store","Follow":"Follow","Unfollow":"Unfollow","FollowSomethingWentWrong":"Something went wrong","ReportStore":"Report store","NotInterested":"Not interested"},"BuyerRecommendationHideModal":{"Title":"Not interested","Reasons":{"Generic":"I just don't like it","Expensive":"Products are too expensive","Category":"Want to see fewer shops like this","Merchant":"Want to see less of {{shopName}}"},"Success":"Got it! We'll improve your recommendations","Error":"Something went wrong. 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